Shipping Policy

Shipping Policy

1. Shipping Range
We currently offer shipping services within the United States, including all 50 states and Washington, DC (excluding overseas areas or military addresses APO/FPO).

2. Shipping Method and Time
We provide commercial shipping services and express shipping services for US orders.
*Shipping Method: Commercial Shipping, Express Shipping

The shipping time=Order Processing time+Transportation time
*Order Processing Time: All in stock orders will be processed and shipped within 7-10 days. For all pre-sale orders, the processing time details can be found on the product details page.
*Transportation Time:
Commercial Shipping: 12-20 days
Express: 3-7 Days. 

3. Shipping Cost

    Free Shipping on orders over $50; A $5 shipping fee applies to orders under $50

4. Package Tracking
Once your order is shipped, we will send a confirmation email with the logistics tracking number of the package. You can always check the status of the package on the official website of the logistics company.

5. Lost or Damaged Package
* If your package is lost or damaged during transportation, please contact our customer service team immediately.
* We will provide you with free re-shipping or refund services after confirmation.
* Please file a claim within 7 calendar days of receiving the package and attach relevant photos (such as damaged products or packaging).

6. Shipping Restrictions
* We currently do not support shipping to overseas areas of the United States, military addresses (APO/FPO) or Post Office Boxes (PO Box).
* Some orders may be delayed due to force majeure factors (such as bad weather or logistics delays), and we will contact you in time.

7. Customer Support
If you have any questions about the shipping policy or need to change your order, please contact us at the following methods:
* Email: rainbow5custom@gmail.com
* Customer service working hours: Monday to Friday 9:00-18:00